How to use the PCS Service Desk

Use the PCS Service Desk to request help with IT, software, hardware, facilities, or general support. The steps below show you how to submit a ticket and provide the right details.

Steps to submit a request

1. Go to Submit a ticket from the main menu.
2. Choose the Category that matches your request.
3. Fill in the required fields.
4. Pick a Problem Type that best fits your issue.
5. Write a clear description of the issue:

• • Explain what is happening
  • Include error messages you see
  • Attach screenshots or files if helpful

Tips for faster support

• More detail helps the team respond faster.
• If your issue is time-critical, set the Priority accordingly.

Last updated: 20.01.2026 | Version 2.0